At Buy Football Helmets and Accessories, we want every customer to feel confident when ordering football helmets, helmet accessories, decals, chin straps, visors, pads, facemasks, and related football gear from our store.

This Return Policy explains when an item may be returned, how to request a return, and what conditions apply before a refund or exchange is approved. Please read this policy carefully before sending any item back to us.

Our Return Window

Customers may request a return within 30 days of receiving the order.

To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was delivered. The item should also include its original packaging, tags, labels, manuals, accessories, and any included parts.

Returns requested after 30 days may not be accepted.

Items Eligible for Return

We may accept returns for eligible products such as:

  • Football helmet accessories
  • Helmet decals and team decals
  • Unopened chin straps
  • Unopened helmet pads or replacement parts
  • Unopened visors and facemask accessories
  • Unused football gear purchased from our website

The item must not show signs of use, installation, wear, odor, scratches, damage, field use, or alteration.

Football Helmet Return Rules

Football helmets are safety-related products. For customer safety and product integrity, helmets must meet stricter return conditions.

A football helmet may only be eligible for return if it is:

  • Unused
  • Unworn
  • Not taken onto the field
  • Not altered, painted, drilled, customized, or modified
  • Returned in its original packaging
  • Returned with all original labels, tags, padding, hardware, manuals, and accessories

We cannot accept a football helmet return if the helmet has been worn, used in practice or play, damaged, fitted with added parts, modified, or returned without its original protective packaging.

This rule helps protect future customers and supports safe handling of protective sports equipment.

Non-Returnable Items

Some items cannot be returned once opened, used, customized, or installed. Non-returnable items may include:

  • Used football helmets
  • Worn or field-used protective gear
  • Installed helmet pads, chin straps, facemasks, visors, or hardware
    Customized, personalized, painted, engraved, or altered items
    Clearance, final sale, or closeout items
  • Gift cards
  • Items damaged due to misuse, improper installation, or normal wear
  • Products returned without original packaging or required parts

If a product page states that an item is final sale, that item is not eligible for return unless it arrives damaged or incorrect.

Exchanges

We may offer exchanges when the requested replacement item is available.

Customers commonly request exchanges for size, model, color, team design, or product compatibility. If the replacement item is out of stock, we may offer a refund or store credit after the return is approved.

For football helmets and helmet accessories, please check sizing, fit, compatibility, and product details before placing an order. If you are unsure whether a visor, chin strap, facemask, pad, or hardware kit fits your helmet model, contact us before buying.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, missing parts, or different from what you ordered, contact us within 7 days of delivery. Please include:

  • Your order number
  • A clear description of the issue
  • Photos of the product
  • Photos of the packaging
  • Photos of any damage, defect, or incorrect item received

After reviewing your request, we may offer a replacement, exchange, refund, or other solution depending on the issue.

How to Start a Return

To request a return, contact our support team before sending anything back.

Please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • Product name
  • Reason for return
  • Photos, if the item is damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions if the item is eligible.

Please do not send items back without return approval. Unauthorized returns may be refused or delayed.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong item, defective item, or damaged item confirmed by our team.

Original shipping charges are non-refundable unless the order issue was caused by our mistake.

We recommend using a trackable shipping service when returning items. We are not responsible for items lost or damaged during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

If approved, the refund will be issued to the original payment method. Please allow several business days for your bank, card provider, or payment processor to post the refund.

Refunds may be reduced or denied if the returned item is used, damaged, missing parts, missing packaging, altered, or not in returnable condition.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We can only cancel an order before it has been processed, packed, or shipped. Once an order has shipped, it must follow the standard return process.

Product Fit and Compatibility

Football helmets and accessories can vary by brand, size, model, and year. Before ordering replacement parts, pads, visors, facemasks, decals, or chin straps, please review the product description carefully.

Buy Football Helmets and Accessories is not responsible for returns caused by incorrect sizing, incorrect model selection, or incompatible accessories unless the product information on our website was incorrect.

Final Sale and Clearance Products

Items marked as final sale, clearance, closeout, or special discount may not be eligible for return or exchange.

Please review the product page carefully before purchasing final sale items.

Questions About Returns

If you have questions about a return, exchange, refund, or product compatibility, please contact us before sending the item back.

Contact Email: support@buyfootballhelmetsandaccessories.com
Website: Buy Football Helmets and Accessories

Policy Updates

We may update this Return Policy from time to time to improve clarity, reflect store changes, or comply with business requirements. Any changes will be posted on this page.

Last Updated: June 8, 2026